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Dear Diane,
NEW! Teleclass coming in
March:
Sell More, Speak
Powerfully - click here for
details. | |
Do You Know ...
... these top speaking
myths?
... how to
stay calm under pressure?
... how important speaking is to
leadership?
... the ABCs of effective
speaking?
|
 Motivational Moment
"When we feel love and
kindness toward others, it not only makes others feel
loved and cared for, but it helps us also to develop
inner happiness and peace."
- HH the Dalai
Lama
Wishing
you a Happy Valentine's
Day! |
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The Science of
Speaking
Taming Lions and Charming
Snakes: How to Manage Difficult Audiences
Whether you're managing a team,
running a meeting, or giving a formal presentation, it's
not enough to know your material. You must be able to
manage the process. Group dynamics are ever changing and
dealing with groups can be sticky. That's why a good
leader or facilitator is able to change perspective and
use a number of strategies.
Practice the 3D Strategy:
Depersonalize, Detach, and Defuse
The first step is to
depersonalize. People come with their own
emotional baggage. One woman walked out of a
motivational speech because the speaker was wearing an
Elvis costume and she didn't like Elvis. It had
nothing to do with the presenter's talent or
competence, so don't take it
personally.
Step two is to detach. That
means that you don't engage the ego. Once you go
head-to-head with that heckler, you set up a
competitive dynamic. Don't let your emotions get out
of control. Ask questions to gain understanding.
Do not get defensive.
Step three is to defuse.
Dissipate the negative energy. One of the best
defusers is humor. If you get tense, the negative
energy will increase. Take a light, playful approach.
You can't laugh and be angry at the same
time.
When dealing with difficult audiences,
remember there are no difficult people, only unmet
need.
The next time you encounter a
difficult audience, take a 3D view - depersonalize,
detach, and defuse.
Copyright © 2008 Diane
DiResta | |
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Sincerely,
Diane DiResta
DiResta Communications,
Inc.
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How do you deal
with difficult conversations? In this e-book, Diane tells you how
to:
- Communicate
clearly
- Give constructive
feedback
- Deal with tough issues
NOW
This e-book
demystifies the process of defusing tension and offers a
system for engaging in difficult
converations.
Order Here |
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