Stop Saying Um in 6 Steps

Clients ask me all the time, “How do I get rid of my ums? Why do they care? We all use a few ums. I certainly do. But when you consistently say um and ah it can have negative effects.

I heard an Ivy League professor give a lecture online. It was an interesting topic except that he continually punctuated his talk with um. I lost interest.

Here’s the negative impact of using too many ums.

Loss of credibility. The audience expects a credentialed speaker to be effective.  Too many ums can make a seasoned speaker sound like an amateur.

Loss of attention. People will listen for just so long before they get bored and tune out.

Loss of message. If the audience checks out mentally, your message doesn’t get through. They lose information and you lose influence.

The good news is you can change all that. You’re not sentenced to a life of vocal tics. Here is a roadmap for eliminating ums.

Awareness. Why do people keep repeating the same habits and patterns? Because they lack self awareness. Change happens once people hear themselves. When I echo back a non-word or filler, clients will ask “Did I just say um?” They don’t hear it!!! Record yourself and tally the number of ums in your 1 to 3 minute talk. Now you have a baseline.

Negative practice. Next, choose a topic and deliberately say a lot of ums. Why? The natural inclination is to avoid saying um and that creates more hesitations, stops and starts, and nervousness. Don’t resist. Say as many ums as you can.

Look for patterns.  Identify the types of fillers or nonwords you use. Is it  um, ah, you know, okay like, basically? Some people start every sentence with um. If that’s you, cancel the sentence. Stop, count to three and say it again without an um. Do you say um right before a difficult word? If that’s your pattern, during your rehearsal, substitute a simpler word

Master the pause. Practice the same topic but this time, stop and pause. Why is so hard to pause? Most people are afraid of silence. When you finish a sentence come to a complete stop and don’t say anything. Allow for a silence. Exaggerate the silence. It takes practice to tolerate silence. Don’t speak until you can start the next sentence without saying um. Remember, the power is in the pause.

Rehearse. After working with thousands of presenters, I’ve seen a decrease in ums after rehearsals. The more you practice and the more you know your message, the more fluent you’ll become.

Accountability. Changing behavior requires continual practice and monitoring. Find an accountability partner or hire a coach. They can tally the number of ums during your meetings and presentations.  Instead of guessing you’ll have real time data.

Slipping up with an occasional filler or nonword in your presentations will barely be noticeable. But if your audience starts counting them, that’s an issue. Practice these 6 steps and you’ll be fluent in no time. For more tips, read Knockout Presentations.

My presentations, training and coaching are available virtually. It’s easy to find me to discuss your needs. Email diane@diresta.com.   DM me at twitter @speakingpro. Or call: 917 803-8663

Q&A: How to Face a Firing Squad without Being Shot

My clients often fear the Question and Answer session. They feel anxious and unprepared because they don’t know what will be asked. They know their content but don’t know how to organize it in the moment. For some public speakers a Q&A session is akin to facing a firing squad.

Recently, I saw a news clip of a politician being grilled by a reporter. It was obvious that the agenda was to make him look bad. The reporter cited a litany of complaints and asked why these issues were not resolved. The politician jumped in and proceeded to answer the question. The reporter interrupted him and accused him of not letting her finish. He responded with “You asked me Why. I’m answering your question.”

She cut him off and continued to highlight issues and shortcomings.

The politician interjected, “Are you asking a question or giving a speech?” (He knew her agenda was to highlight the negative). He finished by explaining that he delegated the process to the experts who were better equipped to make decisions for their industry than the government.

He never lost control because he practiced positive public speaking principles for handling difficult audiences.

1. He listened but didn’t let the questioner ramble. He cut in and began to answer. Another alternative to interrupting is to say “What is the question?”

2. When she continued to dominate the platform with a soliloquy he challenged her. When a questioner won’t get to the point, the moderator or speaker can say, “Please be brief.” Or summarize, “What I understand your question to be is… “ and then answer the question.

3. He gave a clear explanation without apology or emotion. He confidently held his ground. It’s not effective to get angry with a questioner.

   Not all questioners are hostile or have an underlying agenda. Some audience members simply have trouble getting to the point. So help them out and stay calm, cool, and collected.

   The Q&A session is a forum for you to underscore your points, clarify your message, and provide information to the audience.

   The next time you’re on the firing line use these tips to ricochet those heat seeking questions and emerge unsinged.

Communication and Public speaking is a vital component of executive presence. Diane DiResta coaches executives to be influential public speakers. Companies hire Diane to deliver keynote speeches, seminars and workshops to train their teams in effective communication and leadership skills. Contact Diane

Talk to the Teleprompter

Do you have trouble staying on message? Do you lose your train-of-thought? Do you remember an important point after your presentation is over? No worries. It’s the teleprompter to the rescue.

Teleprompters are no longer just for broadcasters. Today’s presenters need broadcasting skills and there are times when a teleprompter will serve you well. You can download teleprompter apps for your phone and computer that will enable you to write your presentation and read it while filming a video.

Video presentations are more important than ever-especially for interviews. Imagine how you’ll stand out on linkedin and other social media platforms when you share your expertise in a short video. Whether you’re an entrepreneur or work for a company, your ability to present yourself is essential to your success. You can create a video to build your brand, gain visibility, present an idea, pitch yourself as the ideal job candidate, or thank the interviewer afterwards.

Using a teleprompter will enable you to look your best and impress the audience. So here are a few tips when using a teleprompter.

Write for the ear, not for the eye. Use natural everyday language so that you sound like yourself. For example, use contractions to sound less formal. Use shorter, action words. Rehearse out loud. Does it sound like a speech or does it sound like you?

Format your script. Use bolding, highlighting, underlining, and capitals to emphasize certain words or phrases. Use a forward slash / to indicate a pause, and a double slash // to indicate a longer pause. Use a font that’s easy to see but not so large that it takes up the whole screen. Write out names or difficult words phonetically.

Frame yourself. Choose a simple, clean background that doesn’t compete with you and your message. Choose a head shot or waist shot to create more intimacy. A full body shot will look more formal and create more distance between you and your audience. Also, the words may be harder to read at a distance.

Master eye contact. The goal is to see the script but to appear as if you’re looking at the audience. This takes practice. Don’t move your eyes from left to right or you’ll look like you’re reading. Test your eye contact by doing several takes. Usually, looking at the top line will work. You’ll need to experiment to look natural. It shouldn’t be obvious that you’re using a teleprompter.

Adjust the speed. If the words fly by too fast, you’ll speed up and sound nervous. If the words scroll one at a time you’ll sound boringly slow. The average speaking rate is 150 words per minute. You’ll want to test the right speaking rate and also vary your intonation. The speed should allow enough time to pause. Marking up the script will help add color and energy to the voice.

Rehearse, rehearse, rehearse. It takes a lot of preparation and practice to master the teleprompter. When you do, you’ll sound natural without missing a beat.

Lessons from the Debates for Public Speakers

Debates are not just for politicians. Debates happen in meetings, in schools, and in personal settings when sparring with a friend. There are techniques from debates that apply to win others to a different point of view. While everyday situations don’t follow formal debate rules, we can take a lesson from watching debates.

Staging is important. The decision to stand or sit can have an impact on the process. Standing will definitely increase energy; however a seated position will create a more intimate feeling and will work to control more volatile personalities. In a meeting or panel discussion, be intentional about seating order.

Show some passion. How you speak is as important as what you say. The best idea won’t land unless it’s spoken with conviction. Soft spoken people need to push their energy.

Mind your facial expressions. In a contentious debate, it’s common for the opponents to smirk, shake their head, or roll their eyes. On a panel, or in a meeting this is unacceptable. Be cognizant of too much smiling. Even when smiling is meant to be condescending to the person speaking, it can backfire. This is especially true for women because of a double standard. Use it sparingly. It’s better to discredit the other person with logical statements and evidence.

Respect the rules. As in a debate, meetings and panel discussions are timed. When presenters interrupt or go over their time, it’s disrespectful to the listeners. Cut off interrupters by saying, “Excuse me, I wasn’t finished.” “My time isn’t up.” “Let me finish my point.” “Please don’t interrupt.” Talking over someone to shut them down, will cause valuable ideas and information to be lost. And the listeners will feel resentful.

The moderator is EVERYTHING. A debate is only as good as the moderator. The role of the moderator is to establish rules and expectations, manage the timing, make transitions, ask thought provoking questions, keep the debate focused, and manage personalities. A debate or meeting can quickly derail if the moderator is weak. And a lackluster moderator can create a boring experience. Be sure to vet the moderator and choose the most skilled, confident and versatile person to lead the debate or meeting.

Engage Your Audience with High Tech Tools

How do you grab your audience and keep their attention? In this digital world, attention is the in- demand currency. And that may require new skills and tools to wow your audience. Laurie Brown, a professional speaker, facilitated a discussion to gather tools to engage your audience. The good news is there is a tool for every technical level.

In this article we’ll address high tech tools most of which will be used for virtual presentations.

Kahoot-This application allows the presenter to create games online and in person. It’s a game based learning application used for elearning, interactive presentations, training, and events.

PowerPoint-Still the standard, if used effectively, slides can add pictures, graphs, charts, and video to engage an audience.

Streamyard-A live streaming studio that allows you to share your screen and live stream directly to facebook, youtube, linkedin and other platforms.

Google doc slides -Create, edit and collaborate from wherever you are. Easy to access. No files to remember.

Canva -Online design made easy. Choose from thousands of templates for social media, presentations, posters and other visual content. Create eye catching promotions.

Rushak Creative -Download online PowerPoint games such as Family Feud, Jeopardy, Wheel of Fortune and others.

eCamm - A leading provider of Mac software. Allows users to wirelessly mirror their device for a larger display for everyone to see. Animate and time all objects with a user friendly timeline. For Mac computers only.

Miro -A collaborative whiteboard for teams which includes sticky notes and diagrams .Or create your own template. You can integrate all your files directly into Miro for timely group collaboration.

Poll anywhere- Real time audience polling that can be used with in-person audiences or online.

If attention is the currency, your biggest competitor is the smart phone. Online or virtual presentations can tire an audience. Eliminate Zoom fatigue by using these high tech tools. You’ll grab their attention, get them off their phones and keep them engaged!

Press release: Speaking Expert, Diane DiResta Awarded Certified Virtual Presenter Designation.

NEW YORK, NY -- (June 4, 2020) -- Diane DiResta has been certified as a virtual presenter.

As the meetings industry and companies have begun working remotely, presentations and conferences have become virtual. Meeting planners want a way to identify professional speakers who can master the virtual platform.

The Certified Virtual Presenter is a new designation offered by eSpeakers.  As the Internet became the way we all do business, eSpeakers provided for another need in the industry: a way for event organizers to easily find the perfect speaker, among thousands, for each audience they are responsible for. Several years later, thousands of successful speakers, trainers and coaches use eSpeakers to build their businesses and manage their calendars. 

 eSpeakers is the premiere spot for event planners, associations, speakers bureaus and organizations who are in search of a professional speaker.

The certification evaluates the speaker’s environment, equipment, and skills. When the speaker displays the Certified Virtual Presenter badge, it tells the world that they can expect a high quality remote experience with you, free from technical issues and with an easy-to-see and easy-to-hear presenter. eSpeakers evaluators tend to focus on specific details so that a high standard  is upheld and is consistent for everyone. Presenters are assessed on their internet connection, audio quality, microphones, lighting, backdrop, screen staging and presence, eye contact, interaction, and presentation skills.

ABOUT DIANE DIRESTA

DiResta is the Founder of DiResta Communications, Inc, a New York City communication skills consultancy serving business leaders who give high stakes presentations, whether one-on-one, to a large audience, or from an electronic platform. She's the author of the amazon best selling book, Knockout Presentations. .

Tagged: virtual presentations, certification, virtual speaker

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How to Rock a Virtual Panel

This month I was part of a panel entitled, Become an Author: The Time is Now. My two colleagues, Anne Akers and Sue Matthews were panelists. And I was the producer, moderator and a 3rd panelist. (Not recommended. You have to be super coordinated). Speaking on panels is an excellent opportunity to broadcast your message, build your brand, and increase your leadership and visibility. In the current digital marketplace, Virtual panel presentations are no longer optional. Leaders and public speakers must master this medium. Even seasoned panelists won’t excel online unless they learn the difference between virtual and live panels.

Roles: Every virtual panel has a producer, a moderator or Emcee, and speakers.

The producer must be experienced with the online platform of choice. This person is behind the scenes operating the controls. A producer may manage the chat function, handle technical glitches such as sound or video issues, and any other technical details that will free the moderator to conduct the panel.

The moderator makes strategic decisions before the event such as requiring audience members to wait to be invited into the meeting, choosing a backdrop, whether there will be visual aids, or if the event will be recorded. It’s even more important to cover ‘housekeeping” items in terms of how to use the technology and rules of audience participation. As in live events, the moderator keeps the meeting on point and manages the panelists. Introductions should be shorter. Two or three sentences per presenter is more effective than listening to a lengthier introduction. The major difference is the moderator needs to build in more frequent interaction.

The panelists need to keep their presentations and answers brief. A speaker who goes over the time could result in the meeting being prematurely disconnected. It’s critical to rehearse in advance and to err on the side of less information because the actual presentation will take longer with audience interaction. And if the panel finishes early , the audience will always value more time to ask questions.

Interaction: Here is where the producer and moderator can collaborate. Build in polls, make use of the chat, and encourage participation through icons-raised hand, applause, thumbs up. When the moderator is asking questions, the producer can monitor the comments in the chat room and respond individually or alert the moderator when their are questions.

Frequent interaction will engage the audience and prevent them from multitasking. A good rule of thumb is to interact with the audience when a panelist has finished a topic.

The moderator can maximize the chat by asking the audience for short responses. For example, during our publishing panel, I asked the audience if they preferred traditional or self publishing. I directed them to type a /T/ or an /S/ in the chat. It was fast and fun.

Screen presence: Color coordination is important consideration when dressing for virtual panels. Jewel colors work best on screen. We chose colors that complimented each other with royal blue, aqua, and purple. Since panelists may be dialing in from different places be sure that each panelist has an attractive background. One way to create uniformity is to agree to use the same backdrop. And when speaking as a panelist or moderator, be sure to look directly at the lens and not at the speakers.

Virtual presentations are the new normal.